How does SupportMyFS work?

What is SupportMyFS?

SupportMyFS is a specialized internet platform where users of flight simulator software on PC's can find FS and IT experts who are online to support you.

Day and night, seven days a week

Our experts are available day and night, seven days a week, anywhere in the world. They help you per email or chat and, of course, by telephone. You can also give an expert remote access to your PC to solve a problem (remote control). And, depending on your location, there even is a limited possibility of experts to come and visit you at home or at the office.
After you create a support ticket on the website of SupportMyFS, one of our experts will contact you within hours - and usually even quicker - , to work on a solution. Guaranteed!

FS applications and hardware

Microsoft Flight Simulator is the most used PC simulator program, and hence our experts are mostly focused on that application. However, many will also have experience in the many other programs out there. No matter what program you use or what brand your hardware is; SupportMyFS will always help you. With a simple question or a complicated problem.

Register first

Register as a user on our website. It is free; you only pay when you ask for support. The registration procedure is easy and self explaining. After registration you will receive an email with your username and password. Save this email in case you need it! Once you have registered you can login to SupportMyFS with your username and password.

Need support?

When you have a question or a problem, go to "Need support?". Select one of the possibilities on the screen. You can ask a question via email, you can have an expert call you, you can chat with an expert and you can also give an expert remote access to your PC to solve a problem (remote control). In some cases you can even have an expert come and visit you at home or at the office. But that depends on how close we have anyone near you.

Create support ticket

After you selected the type of support you want, a screen will help you create a support ticket. Within hours (at most) after creating the ticket, an expert will accept it and start working on it. It is also possible to give a date or time on which you want an expert to help you.

The costs

The choice you make determines the price you pay. It goes without saying that an answer by email is cheaper than a home visit! The nature of the problem you have determines what you should select. A simple user question on features of a program can easily be answered by email. But if you have problems installing a network, you had better create a call-me ticket, or ask for a visit.
The services of SupportMyFS have a fixed price per type of support. This means you know in advance what it will cost and there will be no surprises afterwards. However, it is possible that your problem is too complex for the type of support requested, and we will work with you in that case to upgrade the ticket or find another solution.

How to pay

With SupportMyFS you pay for services with "support points", which you can buy on the website. One support point costs € 0.25 excluding VAT (where applicable). When you register, you receive support points for free! When you are logged in, your credit balance is listed at the top of the screen.

Buy support points

If you do not have enough credits for the type of service you want, go to "Buy support points" and add to your credit balance. You can pay for support points with a credit card, via direct debit, with PayPal, or even with iDEAL (Dutch users).

Problem solved?

When the expert finished working on your ticket, you receive an email. Now you have to state whether or not you accept the solution offered. For this you can click the link in the email. This link opens your ticket screen. Follow the instructions on the screen. After you accepted the solution the ticket will be closed, your support points will be deducted from your credit balance and your experts gets paid. When after 48 hours you have not reacted to the email, we assume you accept the solution and close the ticket for you.

Not satisfied?

If you are not satisfied with the solution offered, you can indicate that you do not accept the solution. Of course we like to know why you do not agree. If the support is not to your satisfaction, you do not have to pay. In that case your expert will not get paid. Click on the link in the email and follow the instructions on the ticket screen.

Preferred Expert

An expert who has successfully helped you before can be added to your "preferred experts". You can choose to send a new ticket to a preferred expert. This of course means that SupportMyFS can not guarantee that this preference expert will also respond within hours! He may not be around. Therefore, you can decide how much time you give him to respond. If 'your' expert does not respond within that time, the ticket is still available to all experts and you get a response within hours again from some other expert.

An expert logon to your PC

If you give an expert remote access to your PC or network, to he can work on your computer from his own desk, you have to download a software tool of SupportMyFS. Your expert will tell you what to do. An expert can never access your PC without your permission. Even after you have downloaded the software from SupportMyFS! So you can leave the software on your PC for next time you create a ticket.

Guarantees

This is a VERY specific market and industry and there are many millions of flight simulator users, all with different setups. SupportMyFS guarantees you get an answer. And we are pretty sure that in most cases we will also be able to provide you with a solution, or at the very minimum with advice. But there will be rare cases that this just isn't possible. In those cases the customer does NOT pay any of his credits, and the loss (of time) is for the Expert.

Privacy statement

SupportMyFS respects the privacy of all the visitors of its site and guarantees that personal information that you supply us with will be treated confidentially. We shall use this information only for our support services. We shall never use this information without your permission. SupportMyFS will not sell your information to third parties and will only share it with third parties that are involved in the execution of our support services.

Become an expert

SupportMyFS is always looking for FS and IT experts with general IT knowledge, or a specific field of expertise, to analyse and handle incoming support tickets. You work independently, as a freelancer or self-employed from your own company. You can decide for yourself how many hours and at what times you work. If you are interested, go to the website of SupportMyFS, click "Become an expert" and start the qualification procedure. Or send an email to info@supportmyfs.com.

Your FS/IT company as Expert

If you have an FS and/or IT company and you already provide support, you can use SupportMyFS to expand the services to your own customers and be a Suport Expert to them. You offer them the advantage of support 24 hours a day, 7 days a week. They will always be your clients, but you can also respond to all our open support requests and thus expand your business. You get access to the advanced backend of SupportMyFS, where we take care of immediate payment for your services. When other experts serve your customers, because you do not have the opportunity, you will receive a commission on your customer's spending. Interested? Send an email to sales@supportmyfs.com.

Hire SupportMyFS as YOUR support desk

If you have company in the flight simulator industry, you very likely have your own means of support (e-mail, support forums, etc.). But that's for your OWN specific products. If you should ADD the services of SupportMyFS to your own support services, you can offer your customers a general FS support on top of your product support. That will make your offerings even more interesting. If you are interested in discussing this opetion, then please send an email to sales@supportmyfs.com.

The BizziPros Network

SupportMyFS is part of the BizziPros Network.

BizziPros is an online marketplace for immediately employable knowledge and workforce. Are you looking for fiscal advice, math tutoring, administrative support or legal advice? Do you need an IT expert, fruit pickers, a driver for a day or someone who can paint your living room? With BizziPros, you simply specify who or what you are looking for, how soon you want to be served and how much you want to pay for it.
 
BizziPros recruits and selects people with knowledge and experience in a wide range of fields, who are available on a freelance basis. Companies as well as private persons can quickly and easily find temporary staff with BizziPros 24 hours a day en 7 days a week. For a professional job or an easy chore.
 

The new way of recruiting and working

BizziPros does not function as an agency, but as an intermediary, that establishes a direct contact between the customer and the freelancer. BizziPros takes care of the routing and handling of all tickets, including all administration and financial transactions.
 

Services catalogue

In our Services Catalogue we give you an overview of the specialized websites that are part of the BizziPros Network. The freelancers that you hire through one of these websites, are selected on knowledge and experience in that particular field of expertise.
 
Your username and password are valid for all the websites with the BizziPros Network, as is your credit balance. Feel free to find out what more we can do for you!

The following websites are part of the BizziPros Network: